About Us

Big Link SA's Story

Welcome, here at Big Link SA we believe in providing not only the best products but also the best support and service to you our customers. If you don’t already know our motto is saving you some bucks and we’re proud to offer you exclusive deals and promotions just for you.

Big Link SA was founded in 2016, specializing in computer software research and development. Focusing on foreign trade e-commerce. From there it developed into an online retailer for almost everything you need for living and entertaining.
Big Link SA’s heart is in South Africa, and is where all the magic happens. The whole team is committed to providing low price, high quality products and professional services to South African customers.

Why Choose Big Link SA ?

. A wide range of great quality products
. Saving you bucks
. Professional customer services
. Potential to partner with us
. Friendly helpful customer services
. Free or low cost shipping
. No minimum order quantity
. Credit Card And Direct payment options
. Dropshipping is direct from us to your customer
. Protective shipping with product declaration

Our Products

We have many great and high quality products across a wide range of categories. Every product we sell has been carefully selected to offer the best quality and highest value. To stay fashionable and current we are continually in the process of updating our product offerings to provide the latest gadgets electronics fashion and more.

Shipping

We have worldwide shipping options and we have free standard shipping for some products and destinations, if you are not covered by free shipping you will have a small shipping fee, given our low prices our products are still a bargain even with shipping fees.

If you are looking to upgrade you can choose a variety of fast delivery methods and receive our products super fast.

Professional Services

We strive to develop long-term business relationships from all over the world with our Drop shipping, Wholesale and Affiliate programs. We welcome any interested companies or individuals to contact us and we will create a solution customized for your needs

Returns Policy

Big Link SA General Item Return Policy-In most cases, items shipped from China to you and can be returned within 3 days after delivery or 50 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email) . Some products have different policies or requirements associated with them.Find out how here.

Returns Address

Att: Big Link SA
768 Rainbow Crecent Street
Little Falls
Roodepoort
Johannesburg
South Africa

Please contact us  before returning the item, or we will refuse to deal with it.

All Big Link SA Guarantees

We stand by our great products and prices, your orders are covered by the following.

3 Day Product Guarantee – If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will  usually resend the order or offer you a full refund. Find out how here.
Product Warranty – If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, contact us. Find out how here.

3 Day Return To Us – For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. For health reasons certain adult and clothing products cannot be returned if opened. Find out how here.
Best Price – Have you seen the same product listed commercially somewhere else online? Tell us and in most cases we will beat the price.  Find the product page on our website and click “saw better price” and make a claim.

   Registration Terms – If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.
Repair/Parts Service – Did you just drop your new phone? Crashed your RC? Sometimes accidents happen, if you love your Big Link SA product and it gets damaged contact us and our technical team will see if they can repair it or send you spare parts.

Need to make a claim?  Claim Now  or Email complaints@biglinksa.com

3 Day Product Guarantee

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.

2. We will review the claim and contact you if we need more information.

3.If Approved, we will refund or resend the item, you may also be asked to return the product.

Will I need to send the item back to Banggood? 

Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.

If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.

Where do i send returns?

All products must be returned to the warehouse they were dispatched from.

Products ordered from our Europe and USA overseas warehouses must be returned back to the related overseas warehouse.

Products ordered from our Chinese CN warehouse must be returned back to the CN warehouse.

Warranty Exclusions

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. However here are situations you are unlikely to be covered for.

a) The user voids the warranty if they
– Flash the firmware of a device
– Opens the body in an attempt to fix, otherwise
– Modify remove or swap parts of a product
– Uses the device in a way that it is not intended for
– Continues to use once the fault occurs and causes more damage
– Fail to contact us when the problem first occurs

b) Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.

c) Returns without prior discussion and authorization will not be accepted.

d) If your product is covered by warranty and a repair is impossible and we can’t offer a replacement due to stock or an outdated model,we will credit you what you originally paid so that you can choose to purchase another item.

e) Intimate apparel and intimate toys cannot be returned due to health regulations.

f) If items are lost during return shipping. We recommend that you send your return via Registered Air Mail.

Cancellation Policy

If you have placed an order and you Have Paid and you want to Cancel, please contact us as soon as possible. After 24 hours it is possible to still cancel until the order has been shipped. Contact us now

If the order is in an early processing stage you may be able to change your mind and cancel the total order. You can ask for an refund or keep your payment as a credit.

If an order has been shipped it can no longer be canceled directly. It will need to be returned to us once the customer receives it and the refund is only a partial refund (we deduct the shipping costs). See Banggood’s 3 Day Buyer Guarantee

My Orders

How do I place an order?

Browse our website full of great deals by checking our many categories or by searching for the type of products you are interested in with our handy search bar at the top of our page.

After selecting a product you would like to buy, simply click on its “Add to Cart” button.

When you are done shopping, proceed to payment by clicking “View Cart” at the upper right hand side. Click on “Proceed to Checkout” to fill in shipping, billing and payment information. Review your details and confirm your payment to complete placing your order.

How do I modify my order?

To cancel or modify your order, please kindly click here to contact our customer service team with your order number and name. We will try our best to help you cancel or modify your order as long as your order hasn’t been shipped out yet.

How do I check the status of my order?

You can check the status of your orders by clicking on “Order Status” located at the upper right hand Corner. For orders shipped via FedEx, you may also track your order using the order tracking link provided to you via email on dispatch.

Shipping

Which countries do you ship to?

Worldwide! We ship to all countries around the world!

How much is shipping?

Absolutely free! We offer free worldwide shipping on all of our deals. However, if you wish to receive your goods faster, we also provide a FedEx shipping option for additional charges.

How long does delivery take?

Delivery times vary from country to country. Once your order has been shipped, you will be notified via email. As a reference, we ship from Hong Kong/China and it takes approximately 7-15 business days for deliveries to USA and Canada via regular airmail.

How are my local customs and tax issues handled?

Customers are responsible for any local customs and/or taxes that are applicable to their order. Please check your local custom and tax policies for further details.

Payment

What payment options are available for me?

We offer secure payment options in the form of credit cards and Direct Transfer.

Is it safe to enter my credit card details?

Yes, Big Link SA takes our customers’ security very seriously and do all we can to avoid information mishandling and fraud, so we use industrialized security measures such as Verified by Visa and MasterCard secure Code and Verisign to ensure the safe handling of your details.

How come I can’t save my credit card details to my account?

In order to protect your credit card details and ensure maximum security to our customers, we do not store any unencrypted credit card details on any of our servers, meaning none of your credit card details will be saved to your account.

Account

How do I set up an account?

Setting up an account with Big Link SA is easy. Simply click on “Log In/Account” located at the top right corner of our page and enter your basic details including your email, name, and password. We will send you an email with a link to verify your account and once you click on the link, your account will be created!

How do I log in?

Click on “Login/Account” located on the top right corner and enter your email and password to gain access into your account.

I forgot my password, what should I do?

No problem, simply type your email in the box on the following page and click “Submit” and we will send you an email to help you reset your password.

I forgot my email address, what should I do?

As we associate all accounts with email addresses, there is unfortunately nothing we can do to help retrieve your account if you have forgotten your email address. We suggest that you register a new account with us by using another email. We apologize for any inconvenience.

How do I change my account details?

To amend your personal details, log in to your account via the “Login” page then access your account details via “My Account” also located at the upper right hand corner of our page. You can change your profile details, payment options and shipping address by clicking on the respective sections located on the left hand side.

How do I change my subscription settings?

If at any time you would like to unsubscribe or resubscribe to Big Link SA email newsletter, access “My Account” and change the setting within the “Newsletter” section.